If you are a consumer in the sense of the civil law provisions, i.e. a natural person who concludes the purchase transaction for a purpose that can predominantly be attributed neither to your commercial nor your independent professional activity, the following

Cancellation policy.


1. Right of Revocation


As a consumer you have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us, by means of a clear statement, for example in writing by mail or by e-mail, of your decision to withdraw from this contract.

Address by mail:
HautSpektakel® – Die Wohlfühlmanufaktur
Michael Spengler
HIGIS-Ring 2
54578 Wiesbaum


by E-Mail:


by phone:

+49 6593 980 81 60


You can use the model withdrawal form (, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

2. Sample Cancellation Form


If you want to cancel the contract, you can fill out this form and send it back to us either by letter/mail or e-mail.


HautSpektakel® – Die Wohlfühlmanufaktur
Michael Spengler
HIGIS-Ring 2
54578 Wiesbaum



I hereby revoke the contract I concluded for the purchase of the following goods:




Ordered at: ____________________________ Received on: _______________________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of notification on paper)

Place, date


3. Exclusion or Premature Expiration of the Right of Withdrawal


Please note:

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

This only applies if

  • the product is packaged in a special way, i.e. actually sealed;
  • this special packaging (seal, also called “SafeGuard“) has been removed by you as a consumer and cannot be easily reattached without leaving visible traces, and
  • the special packaging is recognizable to you as a consumer as a seal (“SafeGuard“), forexample, because it is designated as a seal or sealing or there is a corresponding notice on the packaging.

4. Consequences of the Revocation


If you cancel the contract, all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), are to be repaid by us no later than 14 days from the day on which we received the notification of your cancellation of this contract.

For this repayment, we will use the same means of payment that was used for the original transaction/order, unless expressly agreed otherwise with you.

In no case will you be charged for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

The goods must be returned to us or handed over to us immediately from the day, at the latest within 14 days, on which you have informed us of the cancellation of this contract. The deadline is considered met if you send the goods before the expiration of the period of 14 days.

You shall bear the direct costs of the return shipment.

You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.